FAQ’s
Around a year before the big day is perfect timing to start shopping. To get the best from your experience with us we would recommend having your venue and date confirmed first. We receive two new dress collections per year giving our brides the most up to date styles.
Yes, we work purely by appointment to ensure privacy and the undivided attention of your consultant who will guide you through the exciting process of finding your dream dress. Bridal appointments are up to 1.5 hours and bridesmaids around 1 hour depending on how many bridesmaids. We do not charge for appointments but kindly ask you do us the courtesy of letting us know if you are unable to attend. No photography is permitted throughout appointments.
For space and comfort we allow up to 4 adult guests plus the bride and no children or babies under 12.
Yes, our amazing seamstress works in store and fittings start around 8 weeks before the wedding. You will require up to 3 fittings to complete the work and the correct shoes must be brought to each appointment. We ask that you only bring 1 additional guest to appointments to allow our seamstress space to work and concentrate while pinning and working on your gown. Alteration costs are capped, unless by prior arrangement, and must be paid at your final fitting. Once completed we will steam, prepare and have the dresses ready for collection the week of the wedding.
A 50% non refundable deposit is required when gowns are ordered. The balance is then due within 4 weeks of dress arrival. Sale gowns must be paid in full and taken away on the day. All gowns are non returnable and cannot be exchanged. Gowns take between 12 and 20 weeks to arrive and then a further 8 weeks for alterations. We also offer a very reasonable storage option if required.
